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Cookie SettingsGross, M., Mediavilla, C., & Walter, V. A. (2016). Five steps of outcome-based planning and evaluation for public libraries. ALA Editions, an imprint of the American Library Association.
Chicago Style CitationGross, Melissa, Cindy Mediavilla, and Virginia A. Walter. Five Steps of Outcome-based Planning and Evaluation for Public Libraries. Chicago: ALA Editions, an imprint of the American Library Association, 2016.
MLA CitationGross, Melissa, et al. Five Steps of Outcome-based Planning and Evaluation for Public Libraries. ALA Editions, an imprint of the American Library Association, 2016.
Harvard Style CitationGross, M., Mediavilla, C. & Walter, V. A. 2016. Five steps of outcome-based planning and evaluation for public libraries. Chicago: ALA Editions, an imprint of the American Library Association.
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