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Record Citations

APA Citation

Oakland, J. S. (1993). Total quality management: The route to improving performance (2. ed.). Butterworth Heinemann.

Chicago Style Citation

Oakland, John S. Total Quality Management: The Route to Improving Performance. 2. ed. Oxford: Butterworth Heinemann, 1993.

MLA Citation

Oakland, John S. Total Quality Management: The Route to Improving Performance. 2. ed. Butterworth Heinemann, 1993.

Harvard Style Citation

Oakland, J. S. 1993. Total quality management: The route to improving performance. 2. ed. Oxford: Butterworth Heinemann.

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